📌 Did all your goals and tactics go out the window? Join us for Customer Success self-reflection and New Years Solutions!
📆 September 24, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Ashna Patel & Cinthia Silva

🖥 Slides

➡ Watch on YouTube here

📌 Yes - Empathy can have a real impact on how you achieve your CS goals. Are you using empathy strategically?
📆 September 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Cinthia Silva + Special Guest!

🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 When was the last time you kicked the tires on your hiring process? Come compare notes!
📆 Tuesday, August 27, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Efiie Mansdorf, Monica Trivedi, Anika Zubair & Jan Young
🖥 Slides
📄 Breakout Notes

➡ Watch on YouTube here

📌 If your Support team is purely reactive, you’re missing out on the value they can bring to your customers & your company!
📆 August 20, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Marilyn Lin & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 It can be tough to get Pooled CS Teams right. Time to make the complex stuff simple!
📆 July 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Justin Chappell & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 How does your Customer value your product? The answer might surprise you!
📆 Tuesday, July 23, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Let's TURN it AROUND! Chasing down fire drills is no way to live.
📆 Tuesday, July 9, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Industry Series Kickoff & CS Frameworks
📆 July 2, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ty Raia, Tali Segev & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Did you MESS up really BIG? Learn how to build a better customer relationship through an apology!
📆 Tuesday, June 25, 2024
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler, Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Stop running on empty. Stress Less & Get More Done!
📆 June 18, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ryan Johansen, Ashna Patel & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Price Increases, Apologies, Renewals, Upsells—Tough conversations made easy!
📆 Tuesday, June 11, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Flexibility is a responsibility & an opportunity. Part workshop, part imagination session, what would you do if you could build anything?
📆 June 4, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Monica Perez, Jay Sanchez & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Are you tired of hearing about ChatGPT? Me too! Let’s dig in & talk about how AI is being used strategically to improve CS Programs so we can work smarter, not harder.
📆 May 28, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Stop using Save Playbooks. Prevent Churn from the start!
📆 May 21, Tuesday
🕟 9am PT/ Noon ET / 5pm GMT
🧍 Co-led by Elizabeth Italiano & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Does sending a Customer email = Customer Marketing? What’s the difference between Customer Education & Training?
📆 Apr 16, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Kristine Kukich & JanYoungCX
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 You asked for it! We delivered— Goal Tree Deep Dive!
📆 Apr 9, Tuesday
🕟 9am PT/ Noon ET / 4pm GMT
🧍 Co-led by Carly Agar & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Metrics schmetrics! How to build meaningful metrics...
📆 Jan 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Carly Agar & JanYoungCX
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Mapping Enterprise Customer Journeys
📆 January 16, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍Co-led by Percy Rose and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Executing Change in Your CS Program
📆 January 9, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Cinthia Silva and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 CS Program Maturity
📆 November 14, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Mohammed Alqaq, Rachel Provan and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Specialization in & Specialized CS Teams
📆 October 31, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-Led by Ezra Zimbler, and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 First In CSM, First in CS Leader
📆 April 11, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Lynn Pietryga and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 CS Ops Driving the CS Program Roadmap
📆 March 28, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Michelle Grider and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Customer Advocacy at Scale
📆 March 21, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Led by Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here

📌 Voice of the Customer Programs: How to Build it, How to Measure it
📆 March 7, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Dana Alvarenga & Jan Young
📄 Breakout Notes
➡ Watch on YouTube here